Shipping & Delivery
We deliver your order safely to your door — learn about the available delivery options
1
Complete Your Order
Add products to your cart and complete checkout
2
Preparation & Packaging
We prepare and carefully pack your order within 24 hours
3
Shipping
We hand the order to the shipping company and you receive a tracking message
4
Delivery
Your order arrives at the scheduled time at your address
Delivery Times & Costs
| Region | Delivery Time | Cost | Note |
|---|---|---|---|
| Hail (Local Delivery) | Same day or next day | 9 SAR | Free on orders above 50 SAR |
| Outside Hail — rest of the Kingdom | 2 — 5 business days | 21 SAR | Free on orders above 199 SAR |
Shipping Companies
- Inside Hail: our own drivers — direct delivery.
- Outside Hail: an approved courier chosen per order based on destination and the fastest available option.
- You receive the courier name and tracking number once your order ships.
Processing Times
- Orders before 12 PM: shipped the same day
- Orders after 12 PM: shipped the next day
- Orders on Friday: shipped Saturday
- Public holidays: one extra business day
Order Tracking
- SMS with tracking number as soon as it ships
- Direct tracking from the "My Orders" page
- Notifications for every delivery stage
Delivery Guarantee
- Secure packaging protects the product
- Full compensation in case of damage
- Free reshipment if delivery is delayed
Important note: Delivery times are calculated from the order confirmation date, not the order date. During promotions and special occasions, delivery may take an extra day. For any inquiries, contact us via the
contact page.
