Returns & Exchange Policy
Your satisfaction is our priority — we aim for a comfortable shopping experience from start to well after delivery
✅ ✅ Return Conditions
- The product is in its original condition, unused and unopened (for sealed items)
- Within 7 days of the delivery date
- Include the purchase invoice or order number
- The original packaging is intact and undamaged
- Items defective on our part are accepted at any time during the warranty period
⛔ ⛔ Non-Returnable Products
- Opened or used perfumes (for health reasons)
- Used skincare products
- Personalized items (e.g. gifts printed with the customer's name)
- Products purchased at over 70% discount (clearance offers)
- Any product damaged due to misuse
📋 📋 How Do I Return a Product?
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Wait for Team Confirmation
Our team will review your request and send a confirmation within one business day.
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Ship the Product
Pack the product well and send it via any shipping company. Keep the shipping receipt.
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Refund or Exchange
As soon as the product arrives, we inspect it and process the refund within 3 business days to the original payment method.
❓ ❓ Frequently Asked Questions About Returns & Cancellations
Can I cancel my order after placing it?
Yes, you can cancel your order for free within two hours of confirmation. After that, the order enters the preparation and shipping stage, and a nominal delivery fee covering the shipping company's actual cost may apply. To cancel after this period, contact us directly and we'll help as quickly as possible.
What if I receive a damaged product or something different from what I ordered?
We apologize for any inconvenience — our team is ready to resolve it right away. Contact us within 7 days of receipt with a photo or video showing the issue and your order number. If the product is completely damaged, we'll fully compensate you; if the damage is partial, we'll handle it appropriately. If you received a different product than what you ordered, we'll ship the correct item as soon as we receive the return in its original condition.
Is any amount deducted when returning a product I simply don't like?
When returning a non-defective product with no issues, a nominal amount is deducted from the refund to cover the original delivery cost, and shipping fees aren't refunded in this case. Defective or incorrect products, however, are refunded in full with no deductions.
What if I'm not available when delivery is attempted?
Our delivery agent will try to reach you multiple times. If delivery isn't possible, the order is returned to our warehouses and the amount paid is refunded after deducting delivery fees.
I requested cash on delivery and didn't receive my order — what happens?
If a cash-on-delivery order can't be delivered after multiple attempts, we may not be able to offer the cash-on-delivery option for your future orders, in order to maintain efficient delivery service for all our customers.
Part of my order is unavailable — what happens to its value?
If a product turns out to be unavailable after order confirmation, our team will contact you to let you know, and the value of the unavailable product is automatically refunded to the payment method you used, without affecting the rest of the order.
Are shipping fees refunded on returns?
Shipping and payment processing fees are generally non-refundable, except when an order arrives completely damaged, in which case delivery fees are refunded as part of full compensation after verification.
Does Alodhaibi reserve the right to modify or cancel any order?
Yes, in the event of a clear pricing or discount-coupon error due to technical or clerical reasons, Alodhaibi reserves the right to modify or cancel the order, with immediate notice to you and a full refund of any amount paid.
