Privacy Policy

🔒 Introduction

At Alodhaibi Cosmetics, we're committed to making your shopping experience safe and trustworthy, and we place great importance on protecting your personal data. This policy explains the type of data we collect from you when using our website or app, the purpose of collecting it, who we may share it with, and the measures we take to protect it.

By using our store and providing us with your data, you agree to the practices described in this policy. We recommend reviewing this page periodically to stay informed of any updates we may make.

📋 Information We Collect

• Account data: Name, phone number, email, and password when you create an account with us.
• Shipping & billing data: Address, city, and any details necessary to deliver your order.
• Order data: Products purchased, purchase date, and order/return status, if any.
• Payment data: Payments are processed through certified, secure payment gateways, and we do not store your full card details on our servers.
• Browsing data: IP address, device and browser type, and the pages you visit, to improve your experience on the site.
• Communication data: Any information you share with us via the contact form, customer service, or social media.

📱 Mobile App Data

When you use our mobile app, we may request certain device-specific permissions to provide some features. This data is used only for the stated purpose and is never shared with third parties for marketing purposes.

• Precise Location: We request access to your precise (GPS) location to accurately set your delivery address on the map, show your current location when adding a new address, and track your shipment in real time where this feature is available. You may deny this permission from your device settings, though some location-based features will then be unavailable.
• Camera & Photos: We request camera access to let you scan a product barcode, or capture/attach a photo when writing a product review or submitting a return/exchange request. These photos are not stored or shared beyond the purpose you uploaded them for (e.g., displaying them within your published review).
• Push Notifications: The app may in the future include a feature to send you notifications about your order status or offers, using a unique identifier for your device generated automatically when the app is installed. Once we enable this service, you will be able to turn off notifications at any time from your device settings.

⚙️ How We Use Your Information

• Fulfilling and delivering your orders, and processing payments and refunds.
• Communicating with you about your order status or responding to your inquiries.
• Improving your experience on the site and personalizing content and offers to match your interests.
• Sending promotional messages and exclusive offers, which you can unsubscribe from at any time.
• Protecting the site from fraud and illegal activity and verifying users' identities.
• Complying with legal and regulatory requirements applicable in Saudi Arabia.

🤝 Sharing Information with Third Parties

We do not sell or rent your personal data to any third party for marketing purposes. We may share some of your data, only to the extent necessary, with:

• Shipping and delivery companies to deliver your orders.
• Certified electronic payment gateways to complete purchases.
• Technical service providers who help us operate the site (such as hosting and analytics).
• Government or legal authorities when required by law or court order.

In the event of a future acquisition or sale of the store's assets, your data may be transferred to the new entity to ensure continuity of service, subject to the same privacy protection standards.

🍪 Cookies

Our site uses cookies to remember your preferences, analyze visitor traffic, improve site performance, and show ads relevant to your interests. You can control or reject these cookies from your browser settings, though disabling them entirely may affect some site functionality.

On your first visit to the site, you'll see a notice to consent to cookie use, and you can choose to accept all of them or keep only the essential ones needed to run the site.

🛡️ Protecting Your Information

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including encrypting the connection to the site (SSL) and restricting data access to authorized staff only. That said, no method of transmission over the internet is 100% secure, so we always recommend using a strong password and not sharing it with anyone.

✅ Your Rights Over Your Data

• View and update your personal data registered with us from the "My Account" page.
• Request correction of any inaccurate information.
• Request deletion of your account: once submitted, access to your account is suspended immediately and it can no longer be used, while your data (your orders, wallet balance) remains fully recoverable if you return within the retention period (30 يوم). Once this period passes without recovery, your personal data (name, phone number, email, addresses, saved cards) is permanently deleted from our systems, while past order records are kept separately, independent of your identity, for the period required by law (such as tax invoices).
• Unsubscribe from marketing messages at any time.
• Contact us with any inquiry regarding how your data is processed.
• We may temporarily delay an account deletion request if you have a wallet balance, an order that hasn't shipped yet, or a return request being processed — until these are resolved first.

🧒 Children's Privacy

Our services are directed at adults capable of completing purchases. We do not knowingly collect data from minors, and if we become aware that such data has been collected without parental consent, we will act to delete it immediately.

📝 Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page along with an updated "last modified" date above, and your continued use of the site after posting constitutes acceptance of the updated version.